Privacy Policy

Welcome to our Privacy Policy page. Your privacy is critically important to us.

Information We Collect

We collect various types of information in connection with the services, including:

  • Personal identification information (Name, email address, etc.)
  • Usage data (IP address, browser type, etc.)

How We Use Your Information

We use the collected data to provide and improve our services, including:

  • Providing customer support
  • Analyzing service usage to improve the user experience
  • Sending marketing and promotional materials

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following cases:

  • To comply with legal obligations
  • With service providers to perform services on our behalf

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing the data we hold about you
  • Requesting correction of inaccurate data
  • Requesting deletion of your data

Return and Refund Policy

Non-Returnable Items:

  • Flowers: Due to their perishable nature, flowers cannot be returned or refunded.
  • Baby Plants: Baby plants are non-returnable due to their sensitivity and condition once delivered.

Returnable Items:

  • Seeds: We accept returns and refunds for seeds if they are defective, expired, or damaged. Returns are accepted within 14 days of delivery. Seeds must be unopened and unused.

Return Process:

  • Contact us within 14 days for seeds or 48 hours for damaged plants.
  • Provide your order number, issue description, and photos (if applicable).
  • Return the item in its original condition. Customers are responsible for return shipping.
  • Once the refund is approved the amount will be credited within 7-10 days.

Exceptions:

  • Improper Care: We are not responsible for plant damage due to improper care or environmental factors after delivery.
  • Shipping Issues: If your item is damaged during shipping, contact us within 48 hours with photos.

Contact Information:

For returns or questions, please contact us at:
Email: greennature.official@gmail.com
Phone (+91): 9932940419 / 9681333444

Shipping Policy

We offer reliable shipping for all orders, with processing typically completed within 1-3 business days. Shipping costs are calculated at checkout based on your location and selected method. Standard shipping usually takes 5-7 business days, while expedited options arrive within 2-3 business days. We currently ship to India . For any shipping issues, such as delays or damaged items, please contact us within 48 hours of receiving your order. We take care in packaging plants and seeds to ensure they arrive in good condition. For assistance, reach out to greennature.official@gmail.comor 9932940419 / 9681333444.